FAQ
Use this page as a quick guide to the store’s services. The linked policies provide the full process for delivery, payments and returns.
Where can I check product details?
The product page contains the information for the item being offered. Check the variant and specifications before payment, and ask us about anything you cannot confirm from the description.
What is the normal delivery timetable?
Processing normally takes 1–2 business days, followed by 4–6 business days in transit after dispatch. The normal expected total is 5–8 business days. Business days exclude weekends and applicable public holidays.
Is standard delivery free?
We deliver to eligible addresses in Canada only. Standard shipping is free. Any service restriction must be explained before acceptance or discussed with you to agree an appropriate solution.
How can I track the parcel?
Available tracking details are sent to the order email after dispatch. If there is no update or the parcel is late or missing, contact us with the order number so we can investigate.
What if I need to change my purchase?
Ask us as soon as possible about a correction or cancellation. We explain what can still be changed at the current fulfilment stage and respect any cancellation right provided by law.
Are exchanges available?
You may request a no-reason return or exchange within 30 days of delivery. Lawful product-specific exceptions must be disclosed before purchase and do not remove statutory remedies. Read Refund for the process.
Who pays for sending goods back?
Our store pays approved return and exchange shipping. We provide a prepaid return label or an equivalent free method, and charge no restocking fee. Obtain instructions before sending the parcel.
How are damaged or incomplete orders handled?
Contact us about damage, a defect, the wrong item, missing parts or goods that do not match their description. We provide a refund, exchange, replacement or another appropriate remedy, with statutory rights preserved.
Where is an approved refund sent?
Approved refunds return to the original payment method and are processed by our store within 10 business days. Banks or card issuers normally need a further 5–10 business days to display them. Any shorter deadline required by law takes precedence.
Which currency and methods are accepted?
Store prices are displayed in Canadian dollars (CAD). Use a payment method actually shown at checkout for your order, and review the total and applicable taxes before confirming. See Payment for help with charges.
Where do I send a question?
Use the contact details below or visit Contact Us. Include the order reference where relevant and never send full payment credentials. Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).
Contact information
Email: support@tavorigoods.shop
Telephone: 709-555-1571
Business address: 5820 Spring Garden Rd, Halifax, Nova Scotia, B3H 1X8, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).