Payment
This page explains how to approach payment questions without sending sensitive credentials to customer support. It also describes the destination of an approved refund.
Currency and total
The store currency is Canadian dollars (CAD). Review the final amount and applicable taxes at checkout before confirming. Standard delivery within Canada is free. If your payment account uses a different currency, your own provider may apply conversion rates or fees; our store does not set those provider charges.
Payment enquiries
Your provider may request authentication or temporarily reserve an amount during authorisation. If an attempt fails or a charge seems duplicated, check the order confirmation and contact us before repeatedly trying again. We can investigate the order status; release of a temporary hold follows the provider’s process.
Methods shown for your order
The checkout itself lists the payment methods currently available to complete your purchase. Use one of those options and follow its authorisation steps. We do not list unsupported payment providers as accepted methods.
Handling payment details safely
Use the checkout’s protected payment process to provide sensitive details. Customer support needs an order reference and a description of the problem, not complete card credentials, passwords or verification codes.
Returning a payment
An approved refund is returned to the original payment method. Our store processes it within 10 business days; banks or card issuers usually need another 5–10 business days to display the credit. Contact us if the expected period has passed. A shorter statutory deadline applies where required. See our Refund policy.
Contact information
Email: support@tavorigoods.shop
Telephone: 709-555-1571
Business address: 5820 Spring Garden Rd, Halifax, Nova Scotia, B3H 1X8, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).