Refund
If you need to send an item back, start by telling us which purchase is involved. We will explain the next step and the free return arrangement before you dispatch it.
Returns and exchanges after delivery
You may request a return or exchange without giving a reason within 30 days after the goods are delivered. Contact us within that period to start the arrangement.
No restocking charge
You do not pay return freight for a return or exchange we approve. We provide a prepaid label or an equivalent free method and do not deduct a restocking fee. Obtain the correct destination from us before sending goods.
Request instructions first
Identify the purchase and your preferred outcome when you contact us. Wait for our instructions before posting the item, and protect it in suitable packaging with the parts supplied. Original packaging is helpful but does not determine your legal rights.
Problems with the item received
Tell us if an item arrives damaged, is defective, is not what you ordered, has missing parts or does not match its description. We will provide a refund, exchange, replacement or another appropriate resolution. A description and photographs, if reasonably available, can assist the review but do not remove legal remedies.
Items needing special handling
A product-specific exception to a discretionary return must be lawful and disclosed before you buy; there is no blanket exception added after purchase. Some goods need safe handling, particularly perishables, personalised products, opened hygiene goods or transport-restricted items. Statutory remedies still apply.
Choosing a replacement
An exchange depends on the requested item being available. We will not substitute another product or collect an additional amount without your agreement; a refund may be the appropriate alternative.
Approved refunds
After approval, we return the refund to the original payment method and process it within 10 business days. The bank or card issuer usually needs a further 5–10 business days to display it. We will help trace a missing credit. Any shorter deadline required by law overrides these estimates.
Canadian consumer protections
These arrangements supplement your rights under applicable Canadian law. They do not waive a legal guarantee, cancellation right or remedy, and legally required deadlines take precedence. Where Quebec distance-contract cancellation rules apply, we observe the required refund deadline of 15 days after cancellation, or any earlier deadline required in the circumstances.
Contact information
Email: support@tavorigoods.shop
Telephone: 709-555-1571
Business address: 5820 Spring Garden Rd, Halifax, Nova Scotia, B3H 1X8, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).